SERVICE, SUPPORT & CALIBRATION OF TEST BOX

FUTRONIC MKII SERVICE


Futronic test boxes has been on the market since 1996 and a proven longevity of more than 20 years. The profound quality of Futronic is incomparable to similar products and caused by the rock solid workmanship of Danphone engineers. 

SERVICE
Futronic is serviced in our factory by qualified service technicians to maintain the quality of our product. 

WARRANTY
Futronic test boxes is covered by a 24 months warranty from the delivery date. 
Within the warranty period, DANPHONE undertakes to repair any proven defects or, optionally, to supply a full or partial replacement. The warranty is subject to calibration and expires if the calibration due date is expired. 

REPAIRS
Hardware repair services for Futronic equipment, regardless of age.

To contact Danphone with a Futronic service request please inform the serial number of the test box in question. If you are unfamiliar with the serial number of your test box, please see our guide section 3 for identification of serial number.  


CALIBRATION OF FUTRONIC TESTERS


In order to maintain proper functioning, Futronic test boxes must be re-calibrated by Danphone. Danphone is the only certified calibration center for Futronic test boxes. The first calibration is required after one year and then every second year. Each time, Danphone issues a new certificate valid for two years.

Calibrations by Danphone include:

- Software update to the latest version 
- General product check-up 
- New calibration certificate valid for two years

SHIPPING ADDRESS

Danphone A/S
Klokkestoebervej 4
DK-9490 Pandrup, Denmark
Attn: Service Department
Tel: +45 9644 4444
E-mail: service@danphone.com

Download shipping instructions to Danphone

FUTRONIC UPGRADE KITS


In its basic design, the Futronic MKII test box is prepared for later upgrades. 

GMDSS - GMDSS-AIS upgrade 
Enables additional testing of:

  • AIS transponders
  • AIS AtoN transponders
  • AIS SART’s
  • MoB devices

GMDSS-AIS - GMDSS-AIS-SART upgrade
Enables additional testing of: 

  • Radar SART

Download the data sheet Futronic MKII Radar SART upgrade kit for more information. 
For questions regarding upgrades please contact danphone@danphone.com or fill in the service request below.

SERVICE REQUEST


Please contact us if you have a request or some questions about service, support etc. 

Please take a picture of your test set-up, if we need it to clarify the issue. 


NB:
In the message field, please consider all prestated questions relevant to your request. 

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