SERVICE, SUPPORT & CALIBRATION OF TEST BOX

FUTRONIC MKII SERVICE


Futronic test boxes has been on the market since 1996 and a proven longevity of more than 20 years. The profound quality of Futronic is incomparable to similar products and caused by the rock solid workmanship of Danphone engineers. 

SERVICE
Futronic is serviced in our factory by qualified service technicians to maintain the quality of our product. 

WARRANTY
Futronic test boxes is covered by a 24 months warranty from the delivery date. 
Within the warranty period, DANPHONE undertakes to repair any proven defects or, optionally, to supply a full or partial replacement. The warranty is subject to calibration and expires if the calibration due date is expired. 

REPAIRS
Hardware repair services for Futronic equipment, regardless of age.

To contact Danphone with a Futronic service request please inform the serial number of the test box in question. If you are unfamiliar with the serial number of your test box, please see our guide section 3 for identification of serial number.  

CALIBRATION OF FUTRONIC TESTERS


In order to maintain proper functioning, Futronic test boxes must be re-calibrated by Danphone. Danphone is the only certified calibration center for Futronic test boxes. The first calibration is required after one year and then every second year. Each time, Danphone issues a new certificate valid for two years.

Calibrations by Danphone include

- Software update to the latest version 
- General product check-up 
- New calibration certificate valid for two years 
- If you have a Danphone MF/HF Power Sensor due for calibration, you are welcome to include this in the test box shipment and we will calibrate the sensor free of charge.

Shipping address

Danphone A/S
Klokkestoebervej 4
DK-9490 Pandrup, Denmark
Attn: Service Department
Tel: +45 9644 4444
E-mail: service@danphone.com

Download shipping instructions to Danphone

Shipping from non-EU countries

Danphone has been awarded an IPO- Authorisation for the use of inward processing procedure. This is to be used when shipping Futronic test boxes for calibration from non-EU countries.

The following Shipping information must be used:
Description: Futronic test box with accessories.
Use HS-Code: 9030 8900 under the Combined Nomenclature (CN) 

Use procedure codes for Outward processing, Return goods or Temporary export when shipping the Futronic test box to Danphone.

Contact your local forwarding agent to ensure correct procedure is applied.

 

 

 

We handle more than 400 calibrations a year from all over the world with a average turn-around time of 2-4 working days. 

"Thank you to Danphone for the prompt and easy calibration of our Futronics test box. Turn around time was very quick and the correspondence with the Danphone staff was pleasant and helpful." - Kyra Freeman, Business Manager, Communications North _________________________________________________________________________________________________________________________________

FUTRONIC UPGRADE KITS


In its basic design, the Futronic MKII test box is prepared for later upgrades. 

GMDSS - GMDSS-AIS upgrade 
Enables additional testing of:

  • AIS transponders
  • AIS AtoN transponders
  • AIS SART’s
  • MoB devices

GMDSS-AIS - GMDSS-AIS-SART upgrade
Enables additional testing of: 

  • Radar SART

Download the data sheet Futronic MKII Radar SART upgrade kit for more information. 
For questions regarding upgrades please contact danphone@danphone.com or fill in the service request below.

SERVICE REQUEST


Please contact us if you have a request or some questions about service, support etc. 

Please take a picture of your test set-up, if we need it to clarify the issue. 


NB:
In the message field, please consider all prestated questions relevant to your request. 

*Mandatory fields

 

 

 

 

 

 

 

 

 

 

 

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