This page contains the most frequently asked questions to Danphone.
We have categorized the topics to make it easy for you, to find what you are looking for.

If you cannot find the answer to your question, please contact us at service@danphone.com
We will be pleased to help you!



How do I identify the serial number on my Futronic test box?

To identify the serial number on your Futronic MKII please see our guideline here.

Why does my test box only last 5 minutes on the battery?

Check the fuse on the backside of the test box, it sounds like the problem could be with the fuse. If it is not the fuse, then the test box should be send to our factory for check up and possible new battery.

Why is the display in my test box blinking?

The battery is low. Connect external charger. If the battery no longer can be charged, the battery must be changed. 

How do I travel with my MKII test box?

You can travel with your test box as check-in or hand luggage onboard flights. Make sure you bring the QAT02-B document for transportation of YUASA Batteries and Letter of Declaration, when traveling with the test box. These documents are also included on the last pages in the Futronic MKII User Manual. Sometimes it is also required to bring the MSDS document.

I sometimes experience difficulties in performing my EPRIB/AIS tests with successful result?

EPIRB, AIS SART and Radar SART tests are all sensible to correct positioning of the test beacon. Both distance from the beacon to the test box and the beacon position can influence if the test can be completed. These parameters can change depending on the local environment, conditions and the equipment. These parameters are described in the Futronic MKII User Manual here:
- EPIRB: Page 45
- AIS SART: Page 48
- Radar SART: Page 50

My Futronic test box has just returned from service and now I cannot operate it without external power. Without external power I cannot turn on the unit.

During service we remove the fuse from the test box and afterwards it is placed in a small plastic bag and taped to the test box during transportation. The battery is disconnected when the fuse in not inserted. The battery can only be charged and supply power with the fuse inserted.



What is the warranty of the Futronic MKII?

Futronic test boxes is covered by a 24 months warranty from the delivery date. Within the warranty period, Danphone undertakes to repair any proven defects or, optionally, to supply a full or partial replacement. The warranty is subject to calibration and expires if the calibration due date is expired. 

When must the test box be re-calibrated?

The first calibration is required after one year and then every second year. Each time, Danphone issues a new calibration certificate valid for two years.

Where can the test box be calibrated?

Danphone in Pandrup, Denmark, is the only certified calibration center for Futronic test boxes.

What does the calibration include?

The calibration includes a general product check-up, a software update to the latest version and a calibration certificate valid for two years.

Why is the service date not reset after calibration?

Only calibrations performed by Danphone are approved and will result in new acceptable certificate and reset the due date.

I have lost the fuse to my Futronic MKII. What type must I buy to get the a similar fuse as the original?

 The fuse is type T2AL250V and can typically be sourced locally. The fuse is located in the fuse socket on the test box backside.










Why do I not receive the link to the software update, when I request the software update in the contact form?

Please check your SPAM-mail, since some emails are filtered out by security settings. Make sure, that your test box is within calibration. Otherwise the test box cannot be updated. 

How do I identify the current software version?

To identify the current software version on your Futronic MKII, please see our guideline here.

Why is my test box showing the message: "Fault in APP FW"?

Most likely there has been an interruption of the communication between the PC and the testbox during the update process. We will recommend that you try to run the software update once again. When you start the unit you don’t push any buttons until after a few seconds when the “please wait” appear on the display. Then you press the left button just once and proceed with the update as described in our step-by-step guide here.

I don't have the FTDI CDM windows driver, where can this be found?

The FTDI CDM windows driver is normally installed automatic during regular windows updates, but it can also be done manually. Find it here: https://www.ftdichip.com/Drivers/CDM/CDM21228_Setup.zip



Where is the GMDSS-AIS-Surveyor Course hosted?

The course is hosted in Skagen, Denmark by MARTEC Maritime and Polytechnic College. 

Do I get a certificate after completion of the course?

The participants are awarded with a MARTEC certificate that states that the participant has completed the GMDSS-AIS Surveyor Course, which is approved by DNV-GL as a certified learning programme. 

What are the requirements for participating in the course?

The course is conducted for both new and expirenced radio surveyors. To participate you must have a valid General Operator Certificate (GOC).

What can I do if I do not have a GOC?

For participants who do not hold a GOC, it is possible to take an intensive five day GOC Course immediately prior to the GMDSS AIS Surveyor Course. To participate in the intensive GOC Course the participant must have some radio technical skills. Participating in both courses results in 9 days of intensive training in total.